FAQ

In accordance with guidance from the County of Los Angeles Department of Public Health and CSULB, the wearing of masks in our theatre is now optional. We encourage those concerned about COVID-19 or with underlying medical conditions to continue masking. 

The Carpenter Center follows state, city, and campus health guidelines for indoor public gathering and may institute stricter guidelines based on coronavirus conditions. Please check our website and this page for our latest recommendations before arriving for a performance.

By purchasing a ticket, you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting Covid-19.

We have upgraded our air filtration system throughout the Center, as well as increased outdoor fresh-air exchange. Along with new signage, sanitation stations, and upgrades to our Cabaret seating, we have installed Plexiglas partitions at all our counters in our lobby. Our facility sanitation continues to follow CDC guidelines, with all frequently touched surfaces being cleaned by approved disinfectants.

Check our homepage to view our current season. Be the first to know about future performances by joining our mailing list and following us on social media.

Select subscribers and ticket holders will receive announcements by postal mail. We encourage everyone to learn about upcoming performances on our website, by subscribing to our e-mail newsletter, and by following us on social media.

Yes.

We announce all ticket sales dates on our website, our e-mail newsletter, and on social media.

When on sale, tickets are available for purchase and electronic delivery on our website. Phone orders are available at limited capacity at 562.985.7000. For purchasing tickets for groups of 12 or more, visit the Ticket Office page to learn more. Please note that everyone who enters the theatre, including babes in arms, must have a ticket by order of the State Fire Marshal.

Yes. Watch a step-by-step walk-through video on how to place a ticket order.

Yes. New series subscriptions are available for a limited time at the beginning of each season.

Yes! You may purchase refreshments in our lobby for enjoyment during a Cabaret performance. Dinner add-on tickets may also be available. See show details for more. Subject to change.

Ticket holders to postponed shows will be notified of a new performance date.

Yes. Refunds will be automatically issued. If you have not received a refund four weeks after the canceled show, please contact us.

We are only able to issue refunds for shows that have been canceled.

Please visit our Special Offers page to view all currently available discounts and offers.

The Carpenter Center is located on the campus of California State University, Long Beach at 6200 E. Atherton St. Long Beach, CA 90815. View directions and parking information. Our Box Office is located along Atherton St, on the side of our building.

The Carpenter Center lobby typically opens one hour prior to showtime. Please give yourself a little bit of extra time to purchase a parking pass if you plan to park in our lot.

Visit our Seating Charts page to view seating charts for the Carpenter Center as well as other on-campus and community venues. You also have the opportunity to view available seating for most events when purchasing a ticket.

Patrons who enter the theatre after the performance begins will be seated at an appropriate time at the back of the theatre, if open seats are available.

To inquire about personal items left at the Carpenter Center, call 562.985.4274.

No.

Yes.

Photography and videography are not allowed during Carpenter Center performances.

We ask that you refrain from bringing large bags or backpacks into the theatre. The Carpenter Center is unable to accomodate and store items during a performance.

Disabled seating and wheelchair access seats are available. Please inform the Ticket Office when purchasing tickets. See our accessibility page to learn more.

Yes. For patrons without a hearing aid, assistive listening devices are available for all performances at no charge at the lobby reception desk. The receivers have an adjustable volume control and can be used with any 3.5mm phone jack-style headset. You may use your personal headset or one we provide. For patrons with a hearing aid, please inquire about our induction loop system rather than a headset. We require a driver's license or similar ID to borrow a listening device.

Visit our dedicated parking page for the latest parking information.

The Carpenter Center's Arts for Life program includes free and low-cost community concerts, lectures, film screenings, and more. View the Arts for Life calendar to view upcoming events.

Please see the Classroom Connections information on our Arts for Life program page to sign up for our free educational arts programs.

The Carpenter Center is an elegant and affordable venue. Please visit our Rental Information page for more information, including application forms and facility diagrams.

The Carpenter Center offers Educational Facilities tours for interested educators and students. We also offer tours of our Richard and Karen Carpenter Exhibit, featuring a display of awards and memorabilia of the popular music duo. Learn how to make an appointment for either tour on our Tour page.

If you would like to make a donation to the Carpenter Center, you may do so on our donation page.

Yes. View our Volunteer page for volunteer opportunities.